Safaricom restores M-Pesa PayBill service after hitch
Safaricom earlier notified its customers that it was experiencing a recurring service intermittency affecting some of its PayBill payments.
Safaricom's M-Pesa PayBill services were restored on Tuesday afternoon, following an interruption that lasted almost half the day.
M-Pesa users who could not use the PayBill service earlier on Tuesday confirmed that their transactions were finally successful.
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Safaricom earlier notified its customers that it was experiencing a recurring service intermittency affecting some of its PayBill payments.
"The issue is under resolution by our technical team," the telco said in a statement on Tuesday morning, adding it would update its customers once normal services resumed. It added, "We sincerely apologise for any inconvenience caused."
The statement came just hours after a similar interruption on Monday, which resulted in some transactions not getting completed.
"Dear Customer, we are experiencing intermittency on M-Pesa services. We will advise once this is fully restored by our partners. All other services remain uninterrupted for you to access your funds via EFT, RTGS, Pesalink, Card and NCBA NOW mobile app. We apologise for the inconvenience," read a message from NCBA Bank to one of its customers.
Following the resolution of that incident, Safaricom said it was closely monitoring the services.
M-Pesa, Safaricom’s mobile money platform, has continued to be a vital financial tool for millions of Kenyans in daily cashless transactions.
Kenya remains the most active market for M-Pesa, boasting over 30 million of the service’s 51 million customers spread across various countries, including Tanzania, the Democratic Republic of Congo, Mozambique, Lesotho, Ghana, and Egypt.
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